1. Introduction
Finest Kitchen & Cupboards (Pty) Ltd, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act of 2021 (POPIA). This policy explains how we collect, use, disclose and protect personal information when you visit fkckitchens.co.za, contact us, request quotes, or engage our kitchen design, manufacture and installation services.
2. Who we are
Business name: Finest Kitchen & Cupboards (Pty) Ltd (FKC Kitchens)
Website: fkckitchens.co.za
3. When we collect personal information
We collect personal information when you interact with FKC Kitchens, including when you:
Request a quote or site visit via fkckitchens.co.za or by phone/email
Book a showroom appointment or consultation
Sign contracts, place an order or accept a quotation
Provide site measurements, photos or design preferences for a project
Communicate with our design, manufacturing, installation or aftercare teams
Make payments or contact us about invoices, warranties or service calls
4. What we may collect
Depending on the interaction, we may collect:
Identification and contact details: name, email, phone, billing and property address
Project details: property address, room measurements, photos, design preferences, materials selected, installation dates
Financial information: invoicing and payment details (note: full card details are processed by external payment processors)
Communications: emails, messages, notes from site visits and consultations
Records related to warranty, repairs and aftercare
You only need to provide information relevant to the service you request.
5. Why we process your data (purposes)
We process personal information to:
Prepare and communicate quotes, contracts and project plans
Conduct site surveys and produce accurate designs and manufacturing specifications
Manufacture, deliver and install kitchen units and built-in cupboards
Process payments and manage warranties, repairs and aftercare
Communicate about appointments, delivery schedules and project status
Maintain business records for accounting, tax and compliance purposes
Improve our products, services and website experience
Comply with legal or regulatory obligations and to defend legal claims
6. Lawful basis under POPIA
We process personal information where it is necessary for:
Performance of a contract with you (design, manufacture, installation and aftercare)
Compliance with legal obligations (accounting and tax records, regulatory requests)
Legitimate business interests (project delivery, quality assurance, and fraud prevention), provided those interests are not overridden by your rights
Your consent, where required (you may withdraw consent at any time without affecting services already in progress)
7. Who we share information with
To deliver projects we may disclose personal information to:
Approved contractors, installers and delivery partners engaged on your project
External payment processors and banks for payment handling
Service providers supporting our operations (IT hosting, CRM, email, design software)
Legal, accounting or regulatory authorities where required by law or to protect our legal rights
We require these third parties to process information securely and only for agreed purposes.
8. Security and retention
We use reasonable technical and organisational safeguards (access controls, secure storage, backups) to protect personal information from unauthorised access, loss or damage. While we take steps to secure data, no system is completely risk-free.
We keep personal information only for as long as necessary to fulfil the purposes above or as required by law (for example, business and tax records). When information is no longer required it will be securely deleted or anonymised.
9. Your rights under POPIA
You have the right to:
Be informed when we collect your personal information
Request access to the personal information we hold about you
Request correction or deletion of inaccurate or unnecessary information
Object to or restrict certain processing activities where applicable
Withdraw consent where processing is consent-based
Lodge a complaint with the Information Regulator
To exercise any of these rights, contact our Information Officer (details below). We will respond in line with POPIA and applicable law.
10. Cookies and website tracking
Our website uses cookies and similar technologies to enable site functionality, remember preferences and gather usage analytics. You can manage cookies via your browser; disabling certain cookies may reduce website functionality.
11. Breach notification
If a personal data breach affecting your information occurs, we will investigate and, where required by POPIA, notify affected individuals and the Information Regulator without undue delay.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted at fkckitchens.co.za with an updated effective date.